Regular in-stock orders are delivered within 3–7 days of confirmation. Pre-order or custom items may take 20–35 days — you can track progress anytime from your order details page.

If you receive a defective or incorrect item, let us know within 24 hours of delivery and we’ll send a free replacement, no extra delivery charge. If you’d like to exchange for a different item (not due to a fault), contact us within 24 hours via Facebook or WhatsApp — you’ll cover the shipping cost. Exchanges aren’t accepted after 24 hours, and used or washed items can’t be returned or exchanged.

If you change your mind, or the product doesn’t meet expectations, you can return it by covering the delivery charge (80 BDT within Dhaka, 150 BDT outside Dhaka). Once the item reaches our warehouse in its original packaging with tags and invoice intact, we’ll confirm its condition and process your refund.

We offer Cash on Delivery nationwide. For pre-order items, a partial advance payment is required via bKash at the time of ordering.

Yes — we deliver nationwide through trusted courier partners like Pathao. Delivery charge is 80 BDT within Dhaka and 150 BDT outside Dhaka.

Yes, our henna is made with all-natural, organic ingredients.

WhatsApp us anytime at +880 1846-031216 — we’re available 24/7. For phone calls, reach us between 10:00 AM and 8:00 PM. You can also email us at skymissbd@gmail.com or message us on our Facebook page.