Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time depends on your location and the shipping method selected.
Regular orders: 3-7 business days.
Pre-orders: Delivery time varies. You will be notified once the item is in stock and shipped.Usually it takes 20-35 days
Go to ‘My Account’. Enter your email, name, and password and click Register.
If the order is already placed, contact our support team as soon as possible.
Go to the “ Order” or “ My Account” page and check.
You’ll see real-time updates, such as Processing, Shipped, or Delivered, etc. . .
You’ll also receive email/ sms notifications about your order.
If you need to swap an item
Returns and Exchanges
No, we do not store your credit card details for security reasons. Payments are processed securely via third-party payment gateways.
Now, we are only available in Bangladesh.
If all items are in stock, they will be shipped together.
If you ordered a pre-order and stock item, it will be shipped separately once available.
